Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Bespoke or made to order goods may be different so please contact the office before ordering if you have any questions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our standard shipping costs are £9.99 for any orders that total less than £50 Net Value , All orders totally more than £50 will be shipped free of charge. Goods shipped direct from the manufacturer should state the specific lead time.
Bespoke goods may take longer due to the nature of bespoke goods; however this should be advised on each individual product page.
Due to the fact that PS24 source goods from various manufacturers around the world shipping may take longer.
Where possible we will post products 1st class Royal Mail, depending on size & weight, we may also use couriers or delivery direct from a 3rd party.
Due to the fact PS24 source goods from various 3rd parties’ deliveries can be made directly from the manufacturer, meaning you may have more than one delivery for a single order.