Terms & Conditions

TERMS AND CONDITONS 2024 PS24

 

 

www.plumbingsupplies24.co.uk is a website operated by the Woodfields Group of companies. Our registered office is located at Closes Farm, Atlow, Ashbourne, DE6 1PZ

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General

These terms of sale (Terms) include our Group Sale Terms. If any part of our Group Sale Terms contradict these Terms, then these Terms will take precedence. These Terms apply to any orders you place through this website for products (Products) and any contract (Contract) we make with you in response to your order. You should print a copy of these Terms and our Group Sale Terms for your future reference. Please note that our Conditions of Website Use and Cookies Policy also apply to your general access and use of our website, and our Privacy Policy applies to our use of your personal information. We recommend that you read these carefully.

Making a purchase

Pricing

We list all our prices both exclusive and inclusive of VAT, where appropriate. Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. On rare occasions, we may accidentally list an incorrect price for a Product on our website. Where the Product’s correct price is less than the listed price, we’ll charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we’re under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion, we’ll either contact you for instructions before dispatching the Product or reject your order and notify you of this.

Delivery costs

Next Day Delivery for ALL Customers

Small baskets (on selected lines only) Orders under £75 ex VAT will incur a cost of £5 ex VAT.

Next Day Delivery is available on selected lines only, and is subject to stock availability.

When and where we deliver

We deliver Monday to Friday (except Bank Holidays), between 7:30am and 5pm. We don’t make deliveries over the weekend. We deliver to all mainland locations in England, Scotland and Wales. We may be able to deliver to the Isle of Man, and some other remote locations, depending on the type of Products you’ve ordered. However, an extra charge will apply to these deliveries. Please note that we can’t deliver any Products to Northern Ireland. If you are based outside of the UK, you should make your own arrangements to have the order delivered to a UK address, collected from the UK or arrange for a delivery to be made outside of the UK.

To check whether we can deliver to your area, our customer service team on 01335372728

All the Products within your order must be delivered to a single address. For security reasons, we must deliver to the cardholder’s address the first time you place an order, or when you use a different debit or credit card to pay for your order. After that, future deliveries can be made to different addresses.

All our deliveries are kerbside, meaning your order is guaranteed to be left at the nearest access point to the provided address. You will be responsible for your delivery from there.

How to pay

You can only pay for Products ordered through our website by debit or credit card or use Paypal.

We do not accept Mastercard Fleet Card or Visa Purchasing Card

We’ll take payment for your order, including delivery charges, from your debit or credit card at the time you place your order (unless you have received our prior express written (including email) agreement to any longer period for payment). However, this doesn’t mean that your order has been accepted and if we reject your order for any reason (see below), or we can’t supply the Products you’ve ordered, we’ll credit your payment card with a full refund where payment has already been made.

If you wish to make a payment by cash, please visit us at Ashbourne

Accepting your order, your Contract with us and situations where we may have to reject your order.

Your order will be automatically accepted when we dispatch your Products, unless we reject your order (see below) and provided that we’ve received payment in full for the Products and any related delivery charges. The Contract between us is formed at the time we dispatch your Products. If your order is dispatched in more than one delivery or for more than one collection, each dispatch will form a separate Contract covering the Product(s) delivered or collected under that dispatch. Without affecting your Consumer Cancellation Right (see below), you can cancel your order for a Product at no cost, at any time before we dispatch that Product. However, if we’ve already cut or made a Product to your specific measurements, or personalised it for you in any other way, this right to cancel doesn’t apply. Before we’ve accepted your order, we reserve the right to tell you that your order has been rejected for any reason. In particular, all orders are subject to stock availability. We’ll tell you as soon as possible if we can’t supply one or more of the Products that you’ve ordered. If we can’t contact you about these out-of-stock Products, we’ll accept your order for the Products we do have in stock. If you’ve already paid for the unavailable Products, we’ll give you a refund for their purchase price.

Delivery

Timescales for delivery

We’ll always try our best to meet the estimated delivery timescales we give you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment, or within a longer time period if we’ve expressly agreed this with you.

If we can’t deliver your order within this timescale, we’ll let you know and give you the opportunity to either wait for the Products or cancel your Contract. If you choose to cancel, we’ll give you a full refund including any delivery charges that apply.

We strongly recommend that you don’t book fitters or tradesmen until we’ve delivered your order in full and you’ve checked it over. Please note that we can’t be held responsible for any charges made by fitters or tradesmen as a result of your order not being delivered, or because you didn’t check your delivery before booking their services.

Next day delivery

Next day delivery is available on qualifying products.

To qualify for next day delivery, place your order by 5pm. For more information about next day delivery cost, see the 'Making a Purchase' section above.

Number of deliveries

We’ll always try to make one single delivery where possible, to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.

Copper Pipe and Lithium batteries delivery

For Copper pipe and Lithium batteries the delivery driver will require signed document, photograph and proof of ID and can only be delivered to the customer who bought the item.

Receiving your deliveries

All deliveries must be received and signed for by a person aged 18 or over. If no one is available to take the delivery, we’ll call you to arrange a suitable date and time for redelivery. We may need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling charges.

All our deliveries are kerbside, meaning your order is guaranteed to be left at the nearest access point to the provided address. You will be responsible for your delivery from there.

Items not in stock

You can still order items that are not in stock in your local branch for collection. We aim to make these available for collection within 2 working days.

Once your order has been placed you will receive an email confirming your order number. A second email will be sent to confirm when your order is available for collection. Orders will be held for 1 working day from the time we send our e-mail to confirm that your order is available for collection. If you have not collected your order within this time frame you will be contacted by the collection branch. We reserve the right to automatically cancel and refund any orders not collected within 5 working days and the Product(s) will no longer be reserved for you.

We will try our best to meet the collection date and time estimates we give you but shall not be responsible for any failure to make the ordered Products available for collection within these stated time frames so long as we make the Products available for collection within 30 days of when we receive payment from you (or within any longer period we have expressly agreed with you). We will let you know if we cannot make your Products available for collection within this timescale, and give you the opportunity to either wait for the Products to be made available for collection or cancel your Contract. If you choose to cancel we will give you a full refund.

Faulty Products and Products delivered damaged

Your rights

In the unlikely event that a product is faulty, not as described, or delivered damaged. Please refer to the Returns Policy for all matters dealing with your rights.

 

Please contact us if there’s an issue

If there are any issues with the products you’ve ordered, please contact us. You can email Customer Service at sales@plumbingsupplies24.co.uk or call the team on 01335372728. Please have your order number and details of the affected Product(s).

Statutory right to cancel if you’re a consumer

Consumer Cancellation Right

Please refer to the Returns Policy for all matters dealing with returns and refunds.

Other important terms

If any part of these Terms is found to be invalid or unenforceable then, to the extent that it is invalid or unenforceable, the part in question will be treated as if it has been severed from these Terms. If this happens, the remaining parts of these Terms will continue in full force and effect. We reserve the right to make changes to these Terms in the future without giving notice. Any changes will be posted to this website and will take effect immediately. Therefore, you should read these Terms each time you access this website and before placing an order with us. These Terms and any Contracts shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

If you are not satisfied with your purchase please contact us at sales@plumbingsupplies24.co.uk or by telephone on 01335372728. We will try to resolve any issues that you have as quickly as possible. If you are a consumer who purchased online and remain unhappy with our final response, you may access the European Commission's Online Dispute Resolution Portal available at http://ec.europa.eu/consumers/odr/

(Last Updated January 2024)

 

 

 

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